Balanced Beings is committed to protecting your privacy as an online visitor to the website. We use the information we collect about you to maximize the service that we provide to you. We respect the privacy and confidentiality of the information provided by you.
This policy explains how and why we collect your personal data through your use of our site www.balancedbeings.co.uk including any information you may provide through our site.
By providing us with your data, you warrant to us that you are over 18 years of age.
Balanced Beings is the data controller, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy policy may change this policy from time to time by updating this document. This policy is effective from March 2021.
Our full contact details are:
Full name of legal entity: BALANCED BEINGS
Email address: anna@balancedbeings.co.uk
Postal Address: Bury Cottage, St Pauls Walden, Hitchin, Hertfordshire, SG4 8BP
1. What data do we collect about you and how is it used?
Personal data means any information capable of identifying an individual. It does not include anonymised data.
We only collect personal data about you where it is completely necessary or you have consented, and we ensure that only collect information that we need.
We will use this data to carry out our obligations arising from any contract entered between you and us to provide you with the information, service that you requested from us.
We may collect and store securely data that you provide to us for the purpose of registering with us and for the purpose of service delivery.
We will not send you marketing materials unless you have given us permission to do so. We will not sell your personal data to third parties.
Clients Data – Clients are defined as those who have signed up to our services as paying clients. Or those receiving a free trial period. Client data is kept in order to deliver the services we are engaged to provide and also keep clients up to date with service details.
Ex- Clients Data (those that have used the service and have either terminated or paused the service) data will be retained securely on our systems for the purpose of potential reactivation of service delivery.
Potential Clients Data will be kept securely from those who have initiated contact with regards to becoming a potential client.
Communication Data includes any communication that you send us whether that be through the contact form on the website, through email, text, social media posting or any other communication that you send us. We process this data for the purpose of communicating with you, and for record keeping purposes.
Customer Data includes data relating to any purchases of services such as your name, title, billing address, delivery address, email address, phone number and contact details. We process this data to be able to fulfil the contract of services with you and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter such a contract.
Technical Data may include you login data, internet protocol address, browser type and version, browser plug-in types and versions, time zone setting and location, operating systems and platform and other technology on the devices you use to access this site.
Marketing Data includes data about your preferences in receiving marketing from us and your communication preferences.
We process this data to help us deliver relevant website content or business updates which also helps to measure or understand the effectiveness of our advertising. Consent will be gained in the first instance and preferences outlined for the types of communication you wish to receive.
We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to use (including Facebook adverts of other display advertisements) and to measure or understand the effectiveness of the advertising we serve you.
2. Disclosure of Your Information
We may share your information with third parties set out below:
· Suppliers and sub-contractors for the performance of any contract we enter into with them or you.
· Professional advisers including auditors, accountants, lawyers and insurers.
· Our service providers and agents or third parties which process information on our behalf (e.g. Analytics and search engines providers that assist us in the improvement and optimisation of our site).
· Third parties where you have a relationship with that third party, and you have consented to us sending information (for example social media sites or other third party application providers).
· Third party platform advertising - where you respond to communications we post on third-party platforms, (such as Facebook, Instagram, Goggle), we may also share you information with those third parties in order to serve targeted advertising /content to you via the relevant third platform based on your profile and interest. Your information is used by the third-party platform provider to identify your account and serve advertisement to you. You can control what advertisements you receive via the privacy settings on the relevant provider’s platform, and you should consult the third party’s help/support centre for more information.
· Government bodies in the event of reporting processing activities.
3. Security of Personal Data
We will keep your information that is provided for the purpose of service delivery secure, by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction, or damage. We will do our best to protect your personal information, but we cannot guarantee the security of your information which is transmitted to our website, applications or services or to other websites, applications via an internet or similar connection.
All information provided to us is stored on ‘cloud based servers’ such as Goggle Drive and Drop Box. We trust these companies to have robust security measures in place and to be GDPR compliant.
4. Data Retention
For tax purposes we are required by law to keep basic information about our customers and contracts for six years.
Any other personal data not required will be used to carry out our obligations arising from any contracts entered into between you and us to provide services requested.
5. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Theses include the right to:
· Request access to your personal data.
· Request correction of your personal data.
· Request erasure of your personal data.
· Object to processing of your personal data.
· Request restriction of processing your personal data.
· Request transfer of your personal data.
· Right to withdraw consent.
If you would like to exercise these rights, please email us at anna@balancedbeings.co.uk outlining your specific request.
6. Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. You will not have to pay a fee to access your personal data (or to exercise any other rights). However, we may charge you a reasonable fee if your request is clearly unfounded, repetitive or excessive to meet our costs in providing you the details of the information we hold about you. Alternatively, we may refuse to comply with your request in these circumstances.
7. Cookies
Your Internet Browser has the in-built facility for storing small text files – “cookies”, which hold information which allows a website to recognise your account.
Our website uses cookies to enhance your experience by helping us to provide you with a personalised service, and to help make our website, applications, and service better for you. Cookies help provide you with a better website by enabling us to monitor the pages you find useful and which you do not.
If you choose you may be able to configure your browser or our website, applications or service to restrict cookies or block all cookies, however if you disable cookies you may find this affects your ability to use certain parts of the website.
8. Changes to our Privacy Policy
We review our Privacy Policy regularly and will place any updates on our website and in relevant policy communications.
